Contact & Support
We usually reply within 1–2 days.
Email us
For anything at all — account help, purchases, VIP, voice chat, bugs or ideas — email btechcsymca@gmail.com.
To help us fix things fast, please include your Player ID (in the app: Home → ⚙️ Settings → Device ID), your phone model, and a screenshot if you can.
Common questions
- I changed phones / reinstalled and lost my progress. If you linked an email, open Settings → Recover a different account and enter that email. If you didn't, email us your old Player ID if you still have it and we'll try to help.
- I bought diamonds or VIP but didn't get them. Email us your Google Play order number (it starts with GPA. and is in your Google Play purchase receipt email) and your Player ID.
- Voice chat isn't working. Make sure you allowed the microphone, the 🎙️ button is on, and both players are in the same room. Voice works on Wi-Fi and mobile data.
- Someone is abusive in a match. Long-press their player card → Report or Block. You can also mute their voice.
- How do I play? See Ludo rules, Snakes & Ladders rules or हिंदी में नियम.
Delete your account and data
You can ask us to delete your Ludo Dynasty account and all data linked to it at any time:
- Open the app → Home → ⚙️ Settings and copy your Device ID.
- Email btechcsymca@gmail.com with the subject “Delete my account” and paste your Device ID (send it from your linked email, if you linked one).
- We delete your account within 30 days and email you to confirm.
What is deleted: your profile (name, avatar), coins, diamonds, level, match history, friends, cosmetics, linked email and notification token. What we may keep: records of real-money purchases, for up to the period required by tax and payment law. Voice chat is never stored, so there is nothing to delete there.
Uninstalling the app does not delete your data from our servers — please use the steps above.